Our annual employee survey continues to be a major source of feedback and helps us identify and verify areas of improvement. It now covers 94% of permanent staff, with staff in the USA, South Africa and the Middle East participating for the first time.
The staff survey attracted a response from 78% of staff surveyed, and indicated an improvement in many key areas. Staff continue to give a high satisfaction rating of 74%. With its introduction into new parts of the world, the survey highlighted a number of key motivational and cultural differences between our staff that are indicative of the cultural diversity within WSP. These will continue to be monitored as we undertake more global initiatives.
The survey has enabled us to prioritise areas for development, and in 2007 our focus will be upon improving staff feedback and increasing support to follow up appraisals.